Shipping policy

Shipping Policy

Where We Ship
We currently ship to customers in Canada and the United States.

Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive an email confirmation as soon as your order is placed.

Delivery Time
Once processed, most orders arrive within 8–15 business days. During peak periods such as November and December, please allow a few extra days.

Shipping Costs
Shipping is free on all orders over $100. For orders under $100, shipping costs are calculated and shown at checkout before you pay.

Tracking Your Order
As soon as your order ships, we'll email you a tracking number so you can follow your package. Tracking can take 2–4 business days to show updates after it's first created.

Multiple Packages
Our products ship from different fulfillment partners, so if you order more than one item, your order may arrive in separate packages on different days. You won't pay extra shipping for this.

Customs, Duties and Taxes
Some orders may be shipped from outside your country. In rare cases, your local customs office may charge import duties or taxes, which are the responsibility of the customer.

Shipping Address
Please double-check your shipping address at checkout. If you notice a mistake, email us right away; we can update it as long as your order hasn't shipped yet. We can't be responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Packages
If your order hasn't arrived within 30 days of shipping, contact us. If tracking shows the package was lost in transit, we'll send a replacement or a full refund at no cost to you. See our Refund Policy for details.

Questions?
Email us anytime at info@purrandbarkshop.com.